Shipping
We are capable of shipping to the vast majority of countries around the world with utmost safety and reliability. Our logistics team employs different delivery methods tailored to the specific requirements and regulations of each destination country, ensuring a seamless and efficient shipping process.
European Shipping Information
Shipping to European countries is safe and reliable. We have specialized logistics channels that utilize container shipping. Once the goods clear customs in Europe, they will be delivered directly to you. You do not need to worry about customs inspections or safety issues. To date, there have been no problems with our deliveries, so you can purchase with confidence.
Shipping to the USA and Canada
Shipping to the USA and Canada is safe and reliable. We offer multiple dependable shipping methods to ensure you receive your doll with peace of mind. Additionally, our shipping times are efficient.
Shipping to Other Countries
Currently, with the exception of a few countries such as South Korea and North Korea where shipping is not possible, we can ship to most other countries without any issues. We strive to use the safest methods available for delivery, so you can place your order with confidence. If we can accept your payment, you can be assured that shipping will not be a problem.
Returns and Repairs
Our products undergo rigorous inspections before being shipped to you. We only send out items that have passed these checks to ensure they are in perfect condition. However, if you receive a product that does not match your order, you can contact us. Although such instances are very rare, given the large volume of orders, occasional discrepancies may occur. Rest assured, these issues are highly uncommon. Should you encounter any such problem, simply reach out to us promptly, and we will provide you with a satisfactory solution.
Still have more questions?
If you have any questions, you can contact us.